Supported by

Willows Counselling Service,  The Willows Centre, 11 Prospect Place, Swindon, SN1 3LQ  :  01793 426650 : ©2019 : UK Charity No. 1185304


A message from Executive Director

Tanya Orr

23 March 2020

Update from Willows - 25th March 2020

Greetings from Willows

I truly hope this email finds you and your loved ones safe and well and that you are finding new routines in these changing and challenging times. Willows has had to take unprecedented decisions quickly and we wanted to let you know what has been and is likely to be happening with us.

We firmly believe that Willows is an essential service for our community – providing quality counselling and training – and thus are being creative in as many ways as we can.

Initially we responded to the government guidelines by increasing hygiene, purchasing hand sanitiser, paper towels and ensuring surfaces wiped down with Sabatier etc. As the guidelines changed we followed them and have now closed the Willows Centre for face to face counselling and training.

We have asked our amazing team of counsellors to offer clients telephone or online sessions and have written to our clients explaining the reasons for this. As we expected this does not suit everyone and has been disappointing for some. We are sorry for that but fully believe that pausing face to face sessions was the correct option.  A number of our clients have chosen to pause or end counselling, and we are pleased that others are carrying on by phone or online. We are extremely grateful to out counsellors and supervisors in rising to this challenge. Gilly and Jeanne have worked incredibly hard to ensure the process works and there is support available.

For the same reasons (reducing spread of the virus) we have deferred our training courses until after the Easter holidays and are working hard on alternative arrangements well supported by our awarding bodies. Once again I want to acknowledge our training team ably led by Denise in providing extra support to our students through this transition.

We have paused referrals until after Easter as we are still processing previous referrals and will keep you updated on this.

Tamasin our Finance Manager has joined us at a turbulent time and has risen to the challenge in helping us have clear sight of our finances. There is no doubt that we are going to be losing significant income in this uncertain period and are exploring all options open to us – if you know of any we would be grateful to hear of them.

Our online presence via our website and Facebook page has increased with more posts through which we hope to offer a mixture of positive and encouraging messages, factual and practical information and various ways of connecting.

Thanks to Ron, our amazing Centre and IT Manager the staff team are able to work remotely and still access emails, pick up phone messages and even have virtual meetings – a first for us!

Our admin team Haydn, Tanya and Helen are keeping up with the phone messages and other pieces of work that never quite make it to the top of the to do list.

Tracey our cleaner has given the Centre a mega clean and Nick has helped hugely with maintenance so we are in a good place when we return.

Thank YOU for being part of the Willows community and please keep in touch – we value your support and connection.

Keep safe and Blessings

Tanya and the Willows Team

Train with Willows

Amazing value, professional, up-to-date

Train to become a counsellor, increase your expertise and top-up your CPD

Get To Know Us

Willows was established in 1989 to train counsellors and in 1995 we became a counselling and training service. In 2016 we began conducting research to support and enrich our counselling and training.

We are committed to providing professional and effective counselling and seek to reach those in greatest need. Our aim is to offer you a warm and caring service where you can build a trusting therapeutic relationship so that you can explore the difficulties you are experiencing and help you lead a more fulfilled life.

Our Training courses are nationally recognised and are designed to take students through to becoming a qualified counsellor who is equipped to provide ethical and professional counselling.

The research we undertake enables us to keep refining our counselling and training and has been fundamental in developing new ways of working.


Willows Philosophy

Willows integrative approach in counselling training can best be described as being based upon person centred principals and drawing upon psychodynamic insights, using both cognitive behavioural and creative methods within a transpersonal world view that is Christian in values.


Our approach recognises attachment theory as the bases of understanding human development and seeks to incorporate the latest understanding on the role of the brain, body and nervous system in recovery. Willows model of counselling seeks to take a holistic view of human functioning.

These insights and approaches are incorporated into Willows training. At each level of training the place of faith, belief and spirituality is also considered. Whist these are recognised as resources that can make a significant difference in recovery, training also focuses on integrating, faith and spirituality “with integrity” in the task of counselling, and where it is appropriate and required by clients.

Willows Counselling Service is an organisational member of both the Association of Christian Counsellors (ACC) and the National Counselling Society (NCP), and works to both frameworks of ethics and practice.


Faith basis of Willows

Our Christian ethos is very important to Willows. This means that we believe everyone is created equal, is unique and will be treated with grace, not judgement.

We aim to act with truth and integrity. In essence we endeavour to show love.

We do not provide healing ministry or prayer, nor do we train in Biblical counselling. However all our training and counselling is underpinned by a Christian worldview and the importance of spirituality as a potential resource.