Willows has been supporting people’s mental health for over 30 years – we’re embedded in the community and understand its issues.
You can talk to us in confidence about how you feel. We listen to what you say, how you are feeling and together find a way to quieten troubling thoughts and reactions
Willows can help you if you are feeling overwhelmed by life issues, anxious, depressed, confused, stressed, hopeless, isolated or experiencing other difficult thoughts and emotions.
Our counsellors are trained in a range of therapies and specialisms so you can be partnered with a counsellor with specific knowledge around the issues you are facing.
When you get in touch, we will take your details and go through some initial screening questions. Occasionally we identify issues outside of our training and competency and if this is applicable, we will signpost you to other dedicated services if we feel a more specialised approach would be beneficial.
We will arrange a telephone assessment appointment with you and answer any questions you may have. A registration fee of £15 will be charged at this stage.
We will telephone you at the agreed appointment time and ask you some more detailed questions about you and your current situation. The appointment will last approximately 30 minutes and the information we gather is then used to create a written report which can then be reviewed by our clinical team.
If counselling is offered, it will be for up to 16 weekly sessions. You will be matched to a counsellor with the best experience to work with you to gain insight into what is happening and try to find a way forward. It is important to us that we match you with a counsellor who is a 'good fit' so the process feels safe for you.
Your counsellor will work with you to establish what you want from counselling and help you to get there. You and your counsellor will meet weekly for one hour, at an agreed time to talk in confidence about whatever is on your mind. You will be treated with respect. You can tell your story and work through your challenges at your own pace.
Counselling session fees are on a sliding scale based on annual income as we understand that everyone’s circumstances are different.
If you need immediate, urgent support, call the Samaritans on 116123 or contact your GP or local Crisis Team
Here are some answers to some of our most frequently asked questions to help put your mind at ease about our counselling services.
We do not have a waiting list and hope to have you working with a counsellor within 4-6 weeks. This is, however, dependent on availability.
We are only able to take self-referrals directly.
No, we only offer counselling to adult individuals.
We only offer weekly sessions.
We accept cash, card payments or bank transfers.
Start your counselling journey today
Send us your details and a member of the team will be in touch with you shortly to answer any questions you may have and to get you started with Willows counselling.
