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Willows has been supporting people’s mental health for over 30 years – we’re embedded in the community and understand its issues.

You can talk to us in confidence about how you feel. We listen to what you say, how you are feeling and together find a way to quieten troubling thoughts and reactions

Willows Counselling Service - Counselling

How we can help you

Willows can help you if you are feeling overwhelmed by life issues, anxious, depressed, confused, stressed, hopeless, isolated or experiencing other difficult thoughts and emotions.

Our counsellors are trained in a range of therapies and specialisms so you can be partnered with a counsellor with specific knowledge around the issues you are facing.

Our Process

Get in touch with us

When you get in touch, we will take your details and go through some initial screening questions.  Occasionally we identify issues outside of our training and competency and if this is applicable, we will signpost you to other dedicated services if we feel a more specialised approach would be beneficial.

We will arrange a telephone assessment appointment with you and answer any questions you may have.  A registration fee of £15 will be charged at this stage.


We will telephone you at the agreed appointment time and ask you some more detailed questions about you and your current situation.  The appointment will last approximately 30 minutes and the information we gather is then used to create a written report which can then be reviewed by our clinical team.

Matched with your counsellor

If counselling is offered, it will be for up to 16 weekly sessions.   You will be matched to a counsellor with the best experience to work with you to gain insight into what is happening and try to find a way forward. It is important to us that we match you with a counsellor who is a 'good fit' so the process feels safe for you.

Start your counselling journey

Your counsellor will work with you to establish what you want from counselling and help you to get there.  You and your counsellor will meet weekly for one hour, at an agreed time to talk in confidence about whatever is on your mind.  You will be treated with respect. You can tell your story and work through your challenges at your own pace. 

Benefits of counselling with Willows

Willows has over 30 years experience of supporting people’s mental health.  We are an officially recognised NCPS counselling service and our counsellors are trained in a range of therapies. 

  • Officially recognised NCPS counselling service
  • Our counsellors are experienced and trained in a range of therapies
  • You can talk in confidence and be treated with respect
  • You can work at your own pace
  • Willows evaluates it’s work and efficacy

Supporting so many in times of need

Willows has been a valued part of our Swindon community for many years and I have been very pleased to visit and engage with them as South Swindon’s MP

Rt Hon Robert Buckland QC, MP Member of Parliament for South Swindon.

The counselling has definitely benefitted my understanding of myself. My counsellor was fantastic, kind, genuine and clearly excellent in her role. Willows provides a fantastic service.

Anon - Former Willows Client

Thank you for providing the support I needed and for helping me form good coping techniques.

Anon - Former Willows Client

I found my counselling very helpful. My counsellor listened to me and helped me see things in a different way.

Anon - Former Willows Client

I just want to endorse how much (although being apprehensive) I felt at ease due to my counsellor's welcome and understanding nature.

Anon - Former Willows Client

A great help to me, brought me out from a bad place. Saved my life! Counsellor is a true credit to Willows.

Anon - Former Willows Client

My counsellor was fantastic - really helped me in so many aspects of my life.

Anon - Former Willows Client

I had an amazing counsellor. My life has changed completely and has much improved.

Anon - Former Willows Client

The whole experience has been enlightening for me in discovering about myself. My counsellor is such a respectful, considered person who always understood and listened. I am so grateful for having had such a high quality and knowledgeable counsellor.

Anon - Former Willows Client

Willows Counselling Service - Counselling


Counselling session fees are on a sliding scale based on annual income as we understand that everyone’s circumstances are different.

  • income over £35,000 per year  £50 per session
  • income between £20,000 and £35,000 per year  £40 per session
  • income between £10,000 and £20,000 per year  £35 per session
  • income less than £10,000 per year  £25 per session
Willows Counselling Service - Counselling

If you are in Crisis

If you need immediate, urgent support, call the Samaritans on 116123 or contact your GP or local Crisis Team

Our community connections & supporters

Vets for Pets logo
Nationwide Community Grants
Asda Foundation
Christ Church Swindon Logo
Wiltshire Community Foundation Logo
Zurich Community Trust Logo
Sovereign Network Group Logo
Counselling Directory Logo
Screwfix Foundation Logo
Gel Studios Logo
Marlborough Anglican Team Logo
Haydon Wick Parish Council Logo
Association of Christians in Counselling Logo
Wiltshire and Swindon PCC logo

We offer an officially recognised service

Willows is officially a recognised counselling service and organisational member of the National Counselling and Psychotherapy Society.

We are an Affiliated Organisation with the Association of Christians in Counselling and Linked Professions.

Willows Counselling Service - Counselling


Here are some answers to some of our most frequently asked questions to help put your mind at ease about our counselling services.

How long will I have to wait?

We do not have a waiting list and hope to have you working with a counsellor within 4-6 weeks. This is, however, dependent on availability.

Can I refer someone else?

We are only able to take self-referrals directly.

Do you offer counselling for couples or children?

No, we only offer counselling to adult individuals.

Can I come to sessions fortnightly or monthly?

We only offer weekly sessions.

How do I pay for my sessions?

We accept cash, card payments or bank transfers.

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Start your counselling journey today

Send us your details and a member of the team will be in touch with you shortly to answer any questions you may have and to get you started with Willows counselling.

If you would like to give us a call instead:
01793 426650
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